Billing & Subscription

Understand how Pixlpay billing works and manage your subscription.

How Pixlpay Charges Work

Two Separate Money Flows

It's important to understand that Pixlpay billing is completely separate from your customer payments. These are two different transactions that never mix.

1. Your Customer Payments (Your Revenue)

Your Customer → Your Stripe/PayPal Account → Your Bank

• Customers pay YOU directly
• 100% of payments go to your payment provider account
• Pixlpay never touches this money
• Payment provider deducts their fees (2.9% + $0.30 typical)
• You receive payouts from your provider

2. Pixlpay Subscription (Platform Fee)

You → Pixlpay's Stripe Account → Pixlpay

• Monthly subscription for using the platform
• Charged to YOUR payment method (card you provide)
• Billed by Pixlpay directly
• Completely separate from customer transactions

Why This Matters

This separation is intentional and protects you:

Benefit	Explanation
No transaction fees	We don't take a cut of your sales
Predictable costs	Fixed monthly fee, not percentage
Your money, your control	Customer funds go directly to you
Tax clarity	Clear separation for accounting
No platform dependency	Your payment provider relationship is yours

Subscription Plans

Free Plan - $0/month

Perfect for getting started:

• Up to 10 products
• Basic analytics
• Community support
• Pixlpay subdomain (yourstore.pixlpay.net)

Starter Plan

For growing communities:

• Up to 50 products
• Full analytics
• Custom domain
• Email support
• Discord integration
• 14-day free trial

Growth Plan

For established stores:

• Unlimited products
• Advanced analytics
• Priority support
• Team members (up to 5)
• API access
• Webhooks
• 14-day free trial

Pro Plan

For power users:

• Everything in Growth
• Unlimited team members
• White-label storefront
• Dedicated support
• Custom integrations
• SLA guarantee
• 14-day free trial

Enterprise

For large operations:

• Custom pricing
• Dedicated account manager
• Custom development
• Volume discounts
• Contact sales

Managing Your Subscription

Viewing Your Plan

Go to Settings > Billing to see:

• Current plan
• Billing cycle dates
• Next payment date
• Payment method on file
• Invoice history

Upgrading Your Plan

1. Go to Settings > Billing
2. Click Change Plan
3. Select your new plan
4. Confirm upgrade
5. New features available immediately

Billing on upgrade:

• You're charged the prorated difference immediately
• Future billing continues on your normal cycle

Downgrading Your Plan

1. Go to Settings > Billing
2. Click Change Plan
3. Select a lower tier
4. Confirm downgrade

Important: Downgrade takes effect at end of current billing period. You keep current features until then.

Feature Limits

When downgrading, ensure you're within the new plan's limits:

• Product count
• Team members
• API access

Features over the limit will be disabled at downgrade.

Canceling Your Subscription

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Confirm cancellation

What happens:

• Access continues until end of billing period
• Store remains accessible for customers
• Data retained for 30 days after expiration
• Can reactivate anytime

Payment Methods

Accepted Methods

We accept payments via Stripe:

• Visa
• Mastercard
• American Express
• Discover

Updating Payment Method

1. Go to Settings > Billing
2. Click Update Payment Method
3. Enter new card details
4. Save changes

Failed Payments

If a payment fails:

1. We'll email you immediately
2. You have 7 days to update payment method
3. Service continues during grace period
4. After 7 days, account is suspended
5. Update payment to restore access

Invoices

Viewing Invoices

Go to Settings > Billing > Invoices to see:

• All past invoices
• Invoice dates and amounts
• Payment status
• Download PDF

Invoice Details

Each invoice shows:

• Invoice number
• Billing period
• Plan name
• Amount charged
• Tax (if applicable)
• Payment method used

For Accounting

Download invoices for:

• Expense tracking
• Tax deductions
• Business records

Taxes

How Tax is Applied

Depending on your location:

• US: No sales tax on SaaS in most states
• EU: VAT may apply based on your country
• UK: VAT at 20% for UK businesses
• Other: Varies by jurisdiction

Tax is shown separately on invoices.

Tax Exemption

If you're tax-exempt:

1. Contact support@pixlpay.net
2. Provide tax exemption certificate
3. We'll update your account

Free Trial

How Trials Work

All paid plans include a 14-day free trial:

1. Sign up for any paid plan
2. No charge for 14 days
3. Full access to all plan features
4. Cancel anytime during trial

After Trial Ends

If you don't cancel:

• First charge on day 15
• Monthly billing continues
• Can downgrade/cancel anytime

If you cancel during trial:

• No charge
• Access until trial ends
• Reverts to Free plan

Frequently Asked Questions

Do you take a percentage of my sales?

No. Pixlpay charges zero transaction fees. We only charge a monthly subscription. Payment processor fees (Stripe, PayPal) go directly to those providers.

Why monthly subscription instead of transaction fees?

This model benefits you because:

• Predictable, fixed costs
• No penalty for high sales volume
• Your money goes to you, not us
• Better tax/legal clarity

Can I pay annually?

Annual billing with discount is coming soon. Currently only monthly billing is available.

What happens to my data if I cancel?

• Data retained for 30 days
• Export your data anytime before expiration
• Contact support for extensions if needed

Can I have multiple stores on one subscription?

Each store requires its own subscription. However, Growth and Pro plans include team features for managing multiple stores.

Do you offer refunds?

We offer refunds within 14 days of any charge if you're not satisfied. Contact support@pixlpay.net.

Need Help?

• Email: support@pixlpay.net
• Discord: Join our server
• Documentation: You're here!