Billing & Subscription
Manage your Pixlpay platform subscription and understand how billing works.
Overview
Pixlpay operates on a SaaS subscription model where you pay a fixed monthly fee for platform access. This is completely separate from your customer payments.
Two Separate Money Flows
It's important to understand that Pixlpay billing is completely separate from your customer payments. These are two different transactions that never mix.
1. Your Customer Payments (Your Revenue)
Your Customer → Your Stripe/PayPal Account → Your Bank- Customers pay you directly
- 100% of payments go to your payment provider account
- Pixlpay never touches this money
- Payment provider deducts their fees (2.9% + $0.30 typical)
- You receive payouts from your provider
2. Pixlpay Subscription (Platform Fee)
You → Pixlpay's Stripe Account → Pixlpay- Monthly subscription for using the platform
- Charged to your payment method (card you provide)
- Billed by Pixlpay directly
- Completely separate from customer transactions
Why This Model Benefits You
| Benefit | Explanation |
|---|---|
| No transaction fees | We don't take a cut of your sales |
| Predictable costs | Fixed monthly fee, not percentage-based |
| Your money, your control | Customer funds go directly to you |
| Tax clarity | Clear separation for accounting |
| No platform dependency | Your payment provider relationship is yours |
| Scale freely | Sell $100 or $100,000 - same platform fee |
Available Plans
Pixlpay offers five plan tiers to match your store's needs and growth stage.
Plan Comparison
| Feature | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Monthly Price | $0 | $19 | $49 | $99 | Custom |
| Products | 20 | Unlimited | Unlimited | Unlimited | Unlimited |
| Orders/Month | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Team Members | 0 | 2 | 5 | 10 | Unlimited |
| Stores | 1 | 3 | 5 | Unlimited | Unlimited |
| Custom Domain | No | Yes | Yes | Yes | Yes |
| API Access | No | No | Yes | Yes | Yes |
| Priority Support | No | No | No | Yes | Yes |
| Free Trial | - | - | - | 14 days | Custom |
Free Plan - $0/month
Perfect for getting started and testing the platform:
- Up to 20 products
- Unlimited orders
- Basic analytics
- Community support
- Pixlpay subdomain (yourstore.pixlpay.net)
- Discord integration
- Email templates
- Basic storefront customization
No Credit Card Required
Start with the Free plan without providing any payment information. Upgrade when you're ready.
Starter Plan - $19/month
For growing communities ready to expand:
- Unlimited products
- Everything in Free, plus:
- Custom domain support
- 2 team members
- Up to 3 stores
- Standard analytics
- Email support
- Sales banners and popups
- Gift cards
- Coupons and discounts
Growth Plan - $49/month
For established stores needing advanced features:
- Everything in Starter, plus:
- 5 team members
- Up to 5 stores
- Advanced analytics
- Customer analytics
- API access
- Webhooks
- Cart recovery emails
- Email marketing campaigns
- Referral system
- Community goals
- Fraud detection
Pro Plan - $99/month
For power users and professional operations:
- Everything in Growth, plus:
- 10 team members
- Unlimited stores
- Priority support
- Live tracking
- Product performance analytics
- Print on demand integration
- Custom Discord bot
- SLA guarantee
- 14-day free trial included
Enterprise - Custom Pricing
For large-scale operations with custom needs:
- Everything in Pro, plus:
- Unlimited team members
- Dedicated account manager
- Custom integrations
- Volume discounts
- Custom SLA
- White-glove onboarding
- Priority feature requests
Contact sales@pixlpay.net for Enterprise pricing.
Plan Features in Detail
Store Features
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Store Builder | Yes | Yes | Yes | Yes |
| Templates | Basic | All | All | All |
| Custom Domain | No | Yes | Yes | Yes |
| Blog | No | Yes | Yes | Yes |
| Custom Forms | No | Yes | Yes | Yes |
| Support Tickets | Basic | Full | Full | Full |
| Customer Bans | No | Yes | Yes | Yes |
| Multiple Stores | 1 | 3 | 5 | Unlimited |
Product Features
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Product Limit | 20 | Unlimited | Unlimited | Unlimited |
| Subscriptions | Yes | Yes | Yes | Yes |
| Coupons | No | Yes | Yes | Yes |
| Gift Cards | No | Yes | Yes | Yes |
| Custom Fields | No | Yes | Yes | Yes |
| Inventory Tracking | No | Yes | Yes | Yes |
| Creator Codes | No | No | Yes | Yes |
| Localized Pricing | No | No | Yes | Yes |
Marketing & Engagement
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Sales Banners | No | Yes | Yes | Yes |
| Social Proof | No | Yes | Yes | Yes |
| Popups | No | Yes | Yes | Yes |
| Community Goals | No | No | Yes | Yes |
| Referrals | No | No | Yes | Yes |
| Cart Recovery | No | No | Yes | Yes |
| Email Marketing | No | No | Yes | Yes |
| Aftersales Upsell | No | No | Yes | Yes |
Integrations
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Discord Integration | Basic | Full | Full | Full |
| Game Servers | Yes | Yes | Yes | Yes |
| Webhooks | No | No | Yes | Yes |
| API Access | No | No | Yes | Yes |
| Fraud Detection | No | No | Yes | Yes |
| Print on Demand | No | No | No | Yes |
| Custom Discord Bot | No | No | No | Yes |
Analytics & Support
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Basic Analytics | Yes | Yes | Yes | Yes |
| Standard Analytics | No | Yes | Yes | Yes |
| Advanced Analytics | No | No | Yes | Yes |
| Customer Analytics | No | No | Yes | Yes |
| Product Performance | No | No | No | Yes |
| Activity Logs | Basic | Full | Full | Full |
| Live Tracking | No | No | No | Yes |
| Support Level | Community | Priority |
Plan Limits
Each plan has specific numeric limits that are enforced by the platform.
Understanding Limits
| Limit | Description | Enforcement |
|---|---|---|
| Products | Maximum products you can create | Cannot create more when at limit |
| Team Members | Staff accounts with dashboard access | Cannot invite more when at limit |
| Stores | Number of stores per account | Cannot create more when at limit |
Approaching Limits
The dashboard displays warnings when you're nearing your plan limits. Consider upgrading before hitting the ceiling to avoid disruption.
Limit Values by Plan
| Plan | Products | Team Members | Stores |
|---|---|---|---|
| Free | 20 | 0 | 1 |
| Starter | Unlimited | 2 | 3 |
| Growth | Unlimited | 5 | 5 |
| Pro | Unlimited | 10 | Unlimited |
| Enterprise | Unlimited | Unlimited | Unlimited |
What Happens at Limit
When you reach a limit:
- Warning displayed in the dashboard
- Action blocked - cannot create more of that resource
- Upgrade prompt shown with recommended plan
- Existing items remain active and unchanged
Upgrading Your Plan
Upgrade anytime to unlock more features and higher limits.
How to Upgrade
- Go to Settings > Billing
- Click Change Plan
- Select your new plan
- Choose billing cycle (monthly or yearly)
- Review the charges
- Confirm and pay
Upgrade Billing
| Scenario | What Happens |
|---|---|
| Immediate Access | New features activate instantly |
| Prorated Charge | Pay only for remaining days in current period |
| Next Billing | Future charges at new plan rate |
| Payment Method | Charged to card on file |
Example: Upgrading from Starter ($19) to Growth ($49) on day 15 of a 30-day cycle:
- Remaining days: 15
- Daily rate difference: $1/day
- Immediate charge: $15 prorated
- Next month: $49 full charge
After Upgrading
- All new features available immediately
- Higher limits take effect instantly
- Team members can be added right away
- No need to restart or reconfigure anything
Downgrading Your Plan
You can downgrade to a lower tier at any time.
How to Downgrade
- Go to Settings > Billing
- Click Change Plan
- Select a lower tier plan
- Review what changes
- Confirm downgrade
Downgrade Timing
- Takes effect at end of current billing period
- Keep current features until period ends
- No prorated refund for remaining time
- Can cancel downgrade before period ends
Check Your Usage First
Before downgrading, ensure you're within the new plan's limits. If you exceed them, features will be restricted at downgrade.
What Gets Restricted
When downgrading, the following may be affected:
| Area | What Happens |
|---|---|
| Products over limit | Cannot edit; must delete to be within limit |
| Team members over limit | Must remove before downgrade completes |
| Stores over limit | Must delete stores to match new limit |
| Disabled features | Feature stops working but data is preserved |
Feature Data Preservation
Your data is never deleted when downgrading:
- Webhook configurations saved (just not active)
- Email campaigns preserved (cannot send new)
- Analytics data retained (limited view)
- API tokens kept (API access disabled)
Re-upgrade anytime to restore full access to your data.
Payment Methods
Accepted Payment Methods
We accept all major credit and debit cards via Stripe:
- Visa
- Mastercard
- American Express
- Discover
Adding a Payment Method
- Go to Settings > Billing
- Click Add Payment Method or Update Payment Method
- Enter card details securely
- Click Save
Your card is stored securely by Stripe. Pixlpay never sees or stores your full card number.
Updating Payment Method
- Go to Settings > Billing
- Click Update Payment Method
- Enter new card details
- Save changes
- New card used for future charges
Failed Payments
If a payment fails, we'll work with you to resolve it:
| Timeline | Action |
|---|---|
| Day 0 | Payment fails, you're notified immediately |
| Day 1-3 | First automatic retry attempt |
| Day 3-5 | Second retry attempt |
| Day 5-7 | Final retry attempt |
| Day 7+ | Account enters grace period |
| Day 14 | Service may be suspended |
Update Before Suspension
Update your payment method as soon as possible after a failure. Your store remains fully operational during the grace period.
Billing Cycle
Monthly Billing
- Charged on the same day each month
- Based on when you first subscribed
- Example: Subscribe on the 15th, billed on the 15th monthly
Billing Date Examples
| Subscribe Date | First Bill | Monthly Bills |
|---|---|---|
| January 15 | January 15 | 15th of each month |
| March 1 | March 1 | 1st of each month |
| December 31 | December 31 | Last day of each month |
Annual Billing (Coming Soon)
Annual billing with a discount is planned:
- Pay for 12 months upfront
- Get 2 months free (17% discount)
- Single annual charge
- All the same features
Invoices
Viewing Invoices
- Go to Settings > Billing
- Scroll to Invoice History
- View all past invoices
- Click any invoice to see details
Invoice Contents
Each invoice includes:
- Invoice number and date
- Billing period covered
- Plan name and price
- Applied taxes (if any)
- Payment method used
- Download as PDF
For Accounting
Download PDF invoices for:
- Business expense tracking
- Tax deductions
- VAT/GST reclaim
- Bookkeeping records
Taxes
How Tax Is Applied
Tax handling depends on your location:
| Region | Tax Treatment |
|---|---|
| United States | Generally no sales tax on SaaS |
| European Union | VAT at your country's rate |
| United Kingdom | VAT at 20% |
| Canada | GST/HST may apply |
| Australia | GST at 10% |
| Other | Varies by jurisdiction |
Tax is calculated automatically and shown separately on invoices.
Tax Exemption
If your organization is tax-exempt:
- Email support@pixlpay.net
- Include your tax exemption certificate
- Provide your business registration details
- We'll update your account within 2 business days
Free Trial
How Trials Work
The Pro plan includes a 14-day free trial:
- Sign up and select Pro plan
- Provide payment method (not charged yet)
- Full access to all Pro features for 14 days
- Cancel anytime during trial - no charge
- First charge on day 15 if you continue
During Your Trial
- Full access to all Pro plan features
- Create unlimited products
- Add team members
- Use all integrations
- Access all analytics
After Trial Ends
If you continue:
- First charge processes on day 15
- Monthly billing begins
- All features remain active
If you cancel:
- No charge at all
- Access continues until trial ends
- Store reverts to Free plan
- Data preserved, just feature-limited
Trial Reminder
We'll email you 3 days before your trial ends so you can make an informed decision.
Cancellation
How to Cancel
- Go to Settings > Billing
- Click Cancel Subscription
- Select cancellation timing
- Confirm your decision
Cancellation Options
Cancel at Period End (Recommended)
- Keep access until current billing period ends
- Store remains fully operational
- No refund (you've paid for the period)
- Can resume anytime before period ends
Cancel Immediately
- Access ends right away
- Store goes to Free plan immediately
- Contact support for refund consideration
What Happens to Your Store
| Timeframe | Status |
|---|---|
| During paid period | Full access continues |
| After period ends | Reverts to Free plan |
| First 30 days | All data preserved |
| After 30 days | Data may be purged |
Your Data After Cancellation
- Products beyond limit become view-only
- Order history fully preserved
- Customer data retained
- Analytics history kept
- Webhook configs saved (inactive)
Reactivating Your Subscription
Changed your mind? Easy to come back:
- Go to Settings > Billing
- Click Resume Subscription (if still in period)
- Or select a new plan
- Enter payment method if needed
- Full access restored immediately
Professional Services
In addition to subscriptions, Pixlpay offers one-time professional services.
Available Services
| Service | Price | Description |
|---|---|---|
| Store Setup | £99 | White-glove store configuration and optimization |
| Migration | £149 | Full import from your existing platform |
| Custom Brand | £199 | Custom storefront design and branding |
Purchasing Services
- Go to Settings > Professional Services
- Select a service
- Complete Stripe checkout
- We'll contact you within 24 hours
- Service delivered within 5-7 business days
See the Professional Services guide for full details on each service, timelines, and what's included.
Frequently Asked Questions
Do you take a percentage of my sales?
No. Pixlpay charges zero transaction fees. We only charge a monthly subscription. Payment processor fees (Stripe, PayPal) go to those providers directly - we don't add anything on top.
Why monthly subscription instead of transaction fees?
This model benefits you because:
- Predictable costs - Know exactly what you'll pay each month
- No penalty for success - High sales volume costs you nothing extra
- Your money is yours - 100% of customer payments go to you
- Better legal clarity - Clean separation for tax purposes
Can I pay annually?
Annual billing with a discount is coming soon. Currently only monthly billing is available.
What happens to my data if I cancel?
- Data retained for 30 days after subscription ends
- Export your data anytime before expiration
- Contact support for extensions if needed
- Products, orders, and customers preserved
Can I have multiple stores on one subscription?
Each store requires its own subscription. However, all paid plans include the ability to manage multiple stores from one account (3 stores on Starter, 5 on Growth, unlimited on Pro).
Do you offer refunds?
We offer refunds within 14 days of any charge if you're not satisfied. Contact support@pixlpay.net and we'll process it promptly.
What if my payment fails?
You'll have a 7-14 day grace period to update your payment method. Your store remains operational during this time. We'll email you with instructions to update your card.
Can I switch plans mid-cycle?
Yes! Upgrades take effect immediately with a prorated charge. Downgrades take effect at the end of your current billing period.
Is my payment information secure?
Absolutely. All payment processing is handled by Stripe, a PCI Level 1 certified payment processor. Pixlpay never sees or stores your full card number.
Need Help?
- Email: support@pixlpay.net
- Discord: Join our server
- Documentation: Browse our full guide
Our support team typically responds within 24 hours on business days.