Subscriptions

Manage recurring payments and subscriptions.

Overview

Subscriptions allow you to charge customers on a recurring basis for:

• VIP ranks and memberships
• Monthly services
• Access passes
• Ongoing benefits

Creating Subscription Products

1. Go to Products > Add Product
2. Enable Subscription toggle
3. Configure billing:
   • Interval - Monthly, Quarterly, Yearly
   • Price - Amount charged each interval
   • Trial Period - Optional free trial days

Subscription Statuses

Status	Description
Active	Currently billing
Trialing	In free trial period
Past Due	Payment failed, retrying
Cancelled	Customer cancelled
Expired	Subscription ended

Managing Subscriptions

View All Subscriptions

Go to Subscriptions to see:

• Active subscriptions
• Upcoming renewals
• Recently cancelled
• Revenue metrics

Subscription Details

Click a subscription to view:

• Customer information
• Billing history
• Next billing date
• Payment method

Actions

Cancel Subscription

1. Open subscription details
2. Click Cancel
3. Choose: Immediate or End of Period
4. Confirm cancellation

Pause Subscription Temporarily pause billing:

1. Open subscription details
2. Click Pause
3. Set resume date (optional)

Change Plan Upgrade or downgrade:

1. Open subscription details
2. Click Change Plan
3. Select new plan
4. Choose proration method

Failed Payments

When a payment fails:

1. Customer is notified via email
2. Payment is retried automatically
3. After multiple failures, subscription is paused
4. You're notified of at-risk subscriptions

Manual Retry

1. Go to subscription details
2. Click Retry Payment
3. Customer's payment method is charged

Subscription Analytics

Track subscription health:

• Monthly Recurring Revenue (MRR)
• Churn rate
• Average subscription length
• Revenue by plan