Two-Factor Authentication

Add an extra layer of security to your account with 2FA.

What is 2FA?

Two-factor authentication requires two things to log in:

1. Something you know (your password)
2. Something you have (your phone/authenticator app)

Even if someone steals your password, they can't access your account without your authenticator.

Setting Up 2FA

Step 1: Enable 2FA

1. Go to Account Settings > Security
2. Click Enable Two-Factor Authentication
3. Choose your method

Step 2: Scan QR Code

1. Open your authenticator app
2. Scan the QR code displayed
3. Your account is added to the app

Step 3: Verify Code

1. Enter the 6-digit code from your app
2. Click Verify
3. 2FA is now active

Step 4: Save Backup Codes

Important: Save your backup codes somewhere safe!

• You get 8 one-time backup codes
• Each code can only be used once
• Use if you lose access to your authenticator
• Store securely (password manager, printed, etc.)

Authenticator Apps

Compatible apps (TOTP-based):

App	Platform
Google Authenticator	iOS, Android
Authy	iOS, Android, Desktop
Microsoft Authenticator	iOS, Android
1Password	iOS, Android, Desktop
Bitwarden	iOS, Android, Desktop

Any app that supports TOTP (Time-based One-Time Password) will work.

Logging In with 2FA

1. Enter your email and password
2. You'll be prompted for a verification code
3. Open your authenticator app
4. Enter the 6-digit code
5. Click Verify to log in

TIP

Codes change every 30 seconds. If your code doesn't work, wait for a new one.

Using Backup Codes

If you can't access your authenticator:

1. Click Use backup code on the login screen
2. Enter one of your backup codes
3. You're logged in
4. That backup code is now used (can't use again)

Regenerating Backup Codes

If you've used most of your backup codes:

1. Go to Account Settings > Security
2. Click Regenerate Backup Codes
3. Old codes are invalidated
4. Save your new codes

Disabling 2FA

To turn off 2FA:

1. Go to Account Settings > Security
2. Enter your current 2FA code
3. Click Disable Two-Factor Authentication
4. Confirm the action

WARNING

Disabling 2FA makes your account less secure. Only disable if necessary.

Lost Authenticator Access

If you lose your phone or can't access your authenticator:

Option 1: Use Backup Code

Use one of your saved backup codes to log in.

Option 2: Contact Support

If you don't have backup codes:

1. Contact support at support@pixlpay.com
2. Verify your identity
3. We'll help restore access

Prevention

• Keep backup codes in a safe place
• Use an authenticator with cloud backup (Authy)
• Set up on multiple devices if possible

Security Best Practices

Do

• Enable 2FA on all accounts
• Save backup codes securely
• Use a reputable authenticator app
• Keep your phone secure

Don't

• Share your backup codes
• Screenshot QR codes
• Use SMS-based 2FA if avoidable
• Ignore 2FA prompts

Troubleshooting

Code Not Working

• Check your device's time is correct
• Wait for the next code (they change every 30 seconds)
• Ensure you're using the right account

Lost Backup Codes

• Log in using your authenticator
• Generate new backup codes
• Save them securely this time

Authenticator App Lost

• Use a backup code to log in
• Disable 2FA
• Set up 2FA again with new device
• Save new backup codes