Account Settings

Manage your store owner account settings, including profile information, security features, and active sessions. Account Settings are separate from your store settings and apply across all stores you own or manage.

Overview

The Account Settings page provides centralized management for your personal account. This includes updating your name and email, changing your password, enabling two-factor authentication, and managing active sessions across devices.

Quick Access

Access Account Settings from the top-right menu in your dashboard or navigate directly to /store/account-settings.

Account Information

Update your personal account details that are used across all your stores.

Field	Description	Requirements
Name	Your display name shown in the dashboard	Required, used for team identification
Email	Your account email address	Must be unique, used for login and notifications

Updating Your Profile

1. Navigate to Account Settings from the dashboard menu
2. Under Account Information, update your name or email
3. Click Save Changes

Email Changes

When you change your email address, you'll need to verify the new email before it becomes active. Check your inbox for a verification link.

Security Settings

Changing Your Password

Keep your account secure by regularly updating your password.

Password Requirements:

• Minimum 12 characters
• Must include uppercase letters (A-Z)
• Must include lowercase letters (a-z)
• Must include numbers (0-9)
• Must include symbols (!@#$%^&*)

Steps to change password:

1. Under Change Password, enter your current password
2. Enter your new password
3. Confirm your new password
4. Click Change Password

Password Best Practices

• Use a unique password not used on other sites
• Consider using a password manager
• Enable two-factor authentication for additional security

Two-Factor Authentication (2FA)

Add an extra layer of security to your account using an authenticator app.

Supported Authenticator Apps:

• Google Authenticator
• Authy
• Microsoft Authenticator
• 1Password
• Any TOTP-compatible app

Enabling 2FA:

1. In the Two-Factor Authentication section, click Enable
2. Enter your current password to confirm
3. Scan the QR code with your authenticator app
4. Enter the 6-digit code from your app
5. Save your recovery codes in a secure location

Recovery Codes

Store your recovery codes in a safe place. You'll need them if you lose access to your authenticator app. Each code can only be used once.

Disabling 2FA:

1. Click Disable Two-Factor Authentication
2. Enter your current password
3. Enter a 6-digit code from your authenticator app
4. Confirm the action

Session Management

Monitor and control active sessions across all devices where you're logged in.

Session Information

Each active session displays:

Information	Description
Device Type	Desktop, mobile, or tablet icon
Device Name	Browser and operating system
IP Address	Connection IP address
Last Active	Time since last activity
Current Session	Highlighted badge for your current device

Revoking Sessions

Revoke Individual Session:

1. Find the session you want to revoke
2. Click the X button on the right
3. The device will be logged out immediately

Revoke All Other Sessions:

1. Click Revoke All Other Sessions at the top of the session list
2. All sessions except your current one will be logged out
3. Those devices will need to log in again

When to Revoke Sessions

• You logged in from a public computer and forgot to log out
• You see unfamiliar devices in your session list
• You changed your password and want to log out all other devices
• A device was lost or stolen

Session Expiration

• Sessions automatically expire after 30 days of inactivity
• Active sessions remain valid as long as you use them
• Changing your password does not automatically revoke other sessions

Quick Links

The Account Settings page provides quick access to related features:

Billing & Plans

• Manage your subscription plan
• View invoices and payment history
• Upgrade or downgrade your plan
• Update payment methods

Learn more about Billing Settings →

Platform Support

• Contact the Pixlpay support team
• View your open support tickets
• Get help with platform features
• Report issues or request features

Danger Zone

Account Deletion

Coming Soon

Account deletion is currently in development. When available, this will permanently delete your account and all associated stores.

What happens when you delete your account:

• All your stores will be permanently removed
• Customer data will be deleted according to data retention policies
• Active subscriptions will be cancelled
• This action cannot be undone

Troubleshooting

Email Verification Not Received

If you changed your email but didn't receive a verification link:

1. Check your spam/junk folder
2. Wait 5 minutes and request a new verification email
3. Ensure the email address was entered correctly
4. Contact support if the issue persists

Password Change Failed

Common reasons password changes fail:

Issue	Solution
Current password incorrect	Verify you entered your current password correctly
New password too weak	Ensure password meets all requirements (12+ chars, mixed case, numbers, symbols)
Passwords don't match	Verify new password and confirmation are identical

Two-Factor Authentication Issues

Lost Access to Authenticator App:

1. Use one of your recovery codes to log in
2. Disable 2FA from Account Settings
3. Set up 2FA again with your new authenticator app

Recovery Codes Lost:

• If you still have access to your authenticator app, disable and re-enable 2FA to generate new recovery codes
• If you've lost both your authenticator app and recovery codes, contact Pixlpay support

Unfamiliar Sessions

If you see sessions you don't recognize:

1. Revoke the unfamiliar session immediately
2. Change your password
3. Enable two-factor authentication if not already enabled
4. Review your recent account activity
5. Contact support if you suspect unauthorized access

Related Features

• Two-Factor Authentication - Detailed 2FA setup and management
• Team Members - Manage store access for team members
• Billing Settings - Manage subscriptions and payments
• Activity Logs - Monitor account activity

Best Practices

1. Use a Strong Password

   • Minimum 12 characters with mixed case, numbers, and symbols
   • Don't reuse passwords from other sites
   • Change your password periodically

2. Enable Two-Factor Authentication

   • Adds critical security layer
   • Protects against password theft
   • Required for high-value stores

3. Monitor Active Sessions

   • Review sessions regularly
   • Revoke unfamiliar sessions immediately
   • Log out from public computers

4. Keep Email Updated

   • Ensure you can receive important notifications
   • Verify email changes promptly
   • Use a secure email provider

5. Review Security Regularly

   • Check sessions weekly
   • Update passwords quarterly
   • Keep recovery codes secure