Professional Services
Get expert help from the Pixlpay team to launch, migrate, or optimize your store.
Overview
In addition to the platform subscription, Pixlpay offers professional services to help store owners succeed. Whether you need help getting started, migrating from another platform, or creating a custom design, our team provides hands-on assistance.
One-Time Purchases
Professional services are one-time purchases, separate from your monthly subscription. Once purchased, our team will reach out to complete the work.
Available Services
| Service | Price | Timeline | Description |
|---|---|---|---|
| Store Setup | £99 | 3-5 days | White-glove store configuration and first sale walkthrough |
| Migration Service | £149 | 5-7 days | Full import from your existing platform |
| Custom Brand | £199 | 7-10 days | Custom storefront design with unique branding |
All services are one-time fees with no recurring charges.
Store Setup Assistance
Price: £99 | Timeline: 3-5 business days
What's Included
Our team will configure your store from start to finish:
Store Configuration:
- Theme selection and customization
- Logo and branding setup
- Color scheme and typography
- Store settings optimization
Product Setup:
- Create your first 5-10 products
- Configure pricing and descriptions
- Set up product images
- Configure delivery methods
Payment Configuration:
- Stripe Connect setup assistance
- Additional payment gateway configuration
- Currency and tax settings
- Test transaction walkthrough
Integration Setup:
- Discord server linking
- Game server connection
- Webhook configuration
- Email template review
First Sale Walkthrough:
- Test purchase demonstration
- Order management overview
- Customer delivery process
- Dashboard navigation tour
Who It's For
Perfect for:
- First-time store owners new to e-commerce
- Server owners unfamiliar with payment systems
- Anyone wanting expert configuration from day one
- Store owners who value their time
What You Need to Provide
Before we start, have these ready:
- Discord server (if using Discord integration)
- Game server details (if using game integration)
- Logo files (PNG/SVG preferred)
- Product information (names, prices, descriptions)
- Brand colors (if you have specific colors)
Delivery Process
- Purchase the service via Stripe checkout
- We contact you within 24-48 hours
- Initial consultation to understand your needs (30 min)
- We configure your store based on requirements
- Review session to walk through everything (30 min)
- Go live with confidence
Migration Services
Price: £149 | Timeline: 5-7 business days
What's Included
Full migration from your existing platform to Pixlpay:
Data Import:
- All products with descriptions and pricing
- Customer accounts and order history
- Categories and organization
- Coupons and gift cards
Supported Platforms:
- Any game server store platform
- Minecraft/gaming store platforms
- Custom platforms (via CSV/API export)
Configuration:
- Payment provider setup
- Discord/game server integration
- Theme customization to match old store
- URL redirects from old store
Testing:
- Test purchases to verify delivery
- Customer account verification
- Integration testing
- Performance check
Training:
- Dashboard walkthrough
- Product management overview
- Order processing guide
- Best practices review
Who It's For
Ideal for:
- Store owners switching from another platform
- Stores with 20+ existing products
- Stores with established customer base
- Anyone wanting zero-downtime migration
Migration Process
- Purchase the service
- Initial assessment call to review your current store
- Data export from your existing platform
- We import everything to Pixlpay
- You review imported data and test
- We finalize and help with cutover
- Post-migration support for 7 days
What You Need to Provide
- Current platform access (admin credentials or export files)
- Products export (CSV or via API)
- Customer list (if available)
- Discord bot details (if migrating Discord integration)
- Preferred go-live date
Data We Migrate
| Data Type | Included |
|---|---|
| Products | Yes - all details |
| Categories | Yes |
| Customers | Yes - accounts and emails |
| Order History | Yes - for reference |
| Coupons | Yes - active coupons |
| Gift Cards | Yes - balances preserved |
| Payment Settings | Manual setup required |
| Discord Config | Yes - re-linked |
Payment Provider Accounts
We cannot migrate payment provider accounts (Stripe, PayPal). You'll need to connect your existing accounts or create new ones. We'll help with this during migration.
Custom Theme Development
Price: £199 | Timeline: 7-10 business days
What's Included
A completely custom storefront design tailored to your brand:
Custom Design:
- Unique homepage layout
- Custom product grid styling
- Branded color schemes
- Custom typography
- Unique component designs
Branded Elements:
- Custom header/navigation
- Footer design
- Product card styling
- Checkout flow customization
- Mobile-responsive design
Content Creation:
- Custom banner graphics (up to 3)
- Icon selection and integration
- Image optimization
- Social media images
Store Builder Integration:
- Custom template saved to your account
- Editable via Store Builder
- Reusable for future stores
- Documentation on customization
Who It's For
Perfect for:
- Established stores wanting a unique look
- Brands with specific design requirements
- Store owners without design skills
- Stores wanting to stand out from competitors
Design Process
- Purchase the service
- Design brief call to discuss your vision (1 hour)
- Mockup creation based on your requirements
- Review and feedback - up to 2 revision rounds
- Implementation in your store
- Final review and handoff
- Documentation on managing your custom theme
What You Need to Provide
Before we start:
- Brand guidelines (if you have them)
- Logo files (vector formats preferred)
- Brand colors (hex codes or RGB values)
- Inspiration (links to stores/sites you like)
- Content (product images, banners, copy)
- Special requirements (specific features, sections)
What You Get
Delivered files and assets:
- Custom Store Builder template
- Source design files (Figma/Sketch)
- All image assets (optimized)
- Custom CSS snippets (if needed)
- Style guide documentation
- Video walkthrough of managing your theme
Customization Scope
Scope Guidelines
Custom theme development works within the Store Builder framework. We can customize layouts, colors, typography, and component styling. We cannot add entirely new functionality that's not part of the platform.
Included:
- Layout and positioning
- Colors and gradients
- Typography and fonts
- Component styling
- Image treatments
- Spacing and padding
- Animations and transitions
Not Included (would require custom development):
- New Store Builder blocks
- Custom JavaScript functionality
- Third-party plugin integration
- Backend functionality changes
How to Purchase
Step 1: Choose Your Service
- Log in to your Pixlpay dashboard
- Go to Settings > Professional Services
- Review the available services
- Click Purchase on the service you need
Step 2: Complete Payment
- You'll be redirected to Stripe Checkout
- Enter your payment details
- Complete the secure payment
- Return to your dashboard
Secure Payment
All professional service payments are processed securely through Stripe. Your payment information is never stored on Pixlpay servers.
Step 3: Wait for Contact
- We'll email you within 24-48 hours
- Schedule an initial consultation call
- Discuss your specific requirements
- Agree on timeline and deliverables
Step 4: Service Delivery
- We complete the work based on scope
- You review and provide feedback
- We make any necessary adjustments
- Final delivery and handoff
Service Delivery Timeline
| Service | Initial Contact | Completion | Post-Delivery Support |
|---|---|---|---|
| Store Setup | 24-48 hours | 3-5 days | 7 days |
| Migration | 24-48 hours | 5-7 days | 14 days |
| Custom Brand | 24-48 hours | 7-10 days | 30 days |
Timeline Factors
Timelines depend on:
- Complexity of your requirements
- Responsiveness in providing materials
- Number of revision rounds needed
- Current service queue
We'll provide an accurate timeline during the initial consultation.
What Happens After Delivery
Store Setup:
- 7 days of email support for questions
- Access to documentation and guides
- Ongoing platform support via normal channels
Migration:
- 14 days of migration-specific support
- Help with any post-migration issues
- Customer communication templates
- Transition monitoring
Custom Brand:
- 30 days of design-related support
- Assistance with content updates
- Help with Store Builder editing
- Minor tweaks and adjustments
Consulting & Optimization
Need help beyond the standard services? We offer custom consulting:
What We Help With
Store Optimization:
- Conversion rate improvement
- Product pricing strategy
- Checkout flow optimization
- Marketing campaign setup
Technical Assistance:
- API integration help
- Webhook configuration
- Advanced Discord bot setup
- Custom domain troubleshooting
Strategy:
- Growth planning
- Marketing automation
- Customer retention
- Expansion to new games/communities
Consulting Rates
Custom consulting is quoted based on scope:
- Hourly rate: £75/hour
- Project-based: Custom quote
- Retainer: Monthly packages available
Contact support@pixlpay.net to discuss consulting needs.
Priority Support Packages
Get faster response times and dedicated support:
| Package | Price | Response Time | Support Channels |
|---|---|---|---|
| Basic | Included in subscription | 24-48 hours | Email, Discord |
| Priority | £49/month | 8 hours | Email, Discord, Video calls |
| Premium | £99/month | 2 hours | Email, Discord, Video calls, Phone |
| Enterprise | Custom | 1 hour | Dedicated account manager |
Priority support is separate from one-time professional services.
Priority Support Includes
All tiers:
- Faster response times
- Priority in support queue
- Access to advanced troubleshooting
- Platform update previews
Premium tier adds:
- Monthly strategy calls
- Quarterly business reviews
- Custom reporting
- Early access to new features
Enterprise tier adds:
- Dedicated account manager
- Custom SLA
- Direct Slack/Discord channel
- On-demand training sessions
Frequently Asked Questions
How long does it take to get started?
We aim to contact you within 24-48 hours of purchase. The initial consultation is typically scheduled within 3-5 business days. Actual service delivery depends on the service type (see timelines above).
Can I purchase multiple services?
Yes! You can purchase any combination of services. We'll coordinate delivery to ensure a smooth experience. Many customers purchase Store Setup + Custom Brand together.
What if I'm not satisfied?
We work with you until you're happy with the result. Services include revision rounds and feedback loops. If there's an issue we can't resolve, contact support@pixlpay.net to discuss options.
Are professional services refundable?
Services are non-refundable once work begins. If you cancel before the initial consultation, we can issue a full refund. After work starts, refunds are evaluated case-by-case.
Do I need a specific plan?
Professional services are available to all plan tiers, including Free. However, some services (like Custom Brand) work best on paid plans that support advanced Store Builder features.
Can you help with features not included?
Custom development beyond the standard services is available on a project basis. Contact support@pixlpay.net with your requirements for a custom quote.
What if I need changes later?
Minor changes within 30 days are included. Larger changes or new work can be purchased as additional consulting hours or a new service package.
How do I communicate during the project?
We primarily use email for async communication and schedule video calls for consultations and reviews. For complex projects, we can set up a shared Slack or Discord channel.
Can I see examples of past work?
Yes! Browse our template gallery to see examples of custom themes we've created. Contact us for case studies of specific migrations.
What payment methods do you accept?
Professional services are purchased via Stripe Checkout. We accept all major credit and debit cards (Visa, Mastercard, American Express).
Is VAT included in the price?
Prices shown are before VAT. VAT will be added at checkout based on your location (20% for UK customers, varies for EU).
Getting the Most Value
Before Purchasing Store Setup
- Have content ready: Product names, descriptions, images
- Know your brand: Colors, logo, style preferences
- Plan integrations: Discord server, game servers ready
- List requirements: Write down everything you want configured
Before Purchasing Migration
- Export your data: Get product lists, customer data
- Review current store: Note what works and what doesn't
- Plan improvements: Migration is a great time to optimize
- Schedule downtime: Plan when to switch over
Before Purchasing Custom Brand
- Gather inspiration: Screenshot stores/sites you like
- Define your brand: Colors, style, target audience
- Collect assets: Logos, images, graphics
- List must-haves: Specific features or sections needed
Need Help?
Questions about professional services?
- Email: support@pixlpay.net
- Discord: Join our server
- Documentation: Browse our full guide
Our team typically responds within 24 hours on business days.
What's Next?
- Billing & Subscription - Manage your platform subscription
- Store Settings - Configure your store
- Store Builder - Customize your storefront