Orders

View and manage customer orders.

Order List

The orders page shows all orders with:

• Order number
• Customer
• Total amount
• Status
• Date

Filtering

Filter orders by:

• Status (pending, completed, refunded)
• Date range
• Payment method
• Customer

Searching

Search orders by:

• Order number
• Customer email
• Customer name

Order Statuses

Status	Description
Pending	Payment received, awaiting delivery
Completed	Order fulfilled successfully
Failed	Payment or delivery failed
Refunded	Order was refunded
Cancelled	Order was cancelled

Order Details

Click an order to view:

Order Information

• Order number and date
• Payment method and status
• Customer details

Items

• Products purchased
• Quantities and prices
• Delivery status per item

Activity Log

• Order timeline
• Delivery attempts
• Admin actions

Manual Actions

Mark as Completed

For orders that need manual delivery:

1. Open the order
2. Click Mark as Completed
3. Add optional notes

Issue Refund

1. Open the order
2. Click Refund
3. Enter refund amount (full or partial)
4. Confirm refund

WARNING

Refunds are processed through your payment provider and may take 5-10 business days to appear in the customer's account.

Resend Delivery

If automatic delivery failed:

1. Open the order
2. Click Retry Delivery
3. Monitor the delivery status

Exporting

Export orders for accounting:

1. Set date range filter
2. Click Export
3. Choose format (CSV, Excel)
4. Download file