Troubleshooting

Solutions to common issues.

Payment Issues

Payments Not Going Through

Check payment provider status

• Visit your Stripe/PayPal dashboard
• Verify your account is active and verified
• Check for any holds or restrictions

Verify configuration

• Ensure API keys are correct
• Check webhook endpoints are configured
• Test with a small amount

Customer-side issues

• Card may be declined by their bank
• Insufficient funds
• 3D Secure verification failed

Payout Delays

Payouts are handled by your payment provider:

• Stripe: 2-7 day rolling schedule
• PayPal: Instant to PayPal balance
• Check provider dashboard for payout status

Delivery Issues

Orders Stuck on "Pending"

Server not connected

• Verify plugin is installed and running
• Check API key is correct
• Ensure server can reach our API

Plugin issues

• Check plugin logs for errors
• Verify correct game version
• Update to latest plugin version

Commands Not Executing

Permission issues

• Plugin needs appropriate permissions
• Commands may require OP or console access
• Check server permission plugins

Command syntax

• Verify command works when run manually
• Check placeholders are valid
• Remove special characters that may break commands

Discord Roles Not Assigning

Bot permissions

1. Bot role must be higher than roles it assigns
2. Bot needs "Manage Roles" permission
3. Role IDs must be correct (not role names)

Customer issues

• Customer must authenticate with Discord
• Customer must be in your server
• Customer may have left the server

Store Issues

Store Not Loading

DNS/Domain issues

• For custom domains, verify DNS is configured
• Check SSL certificate status
• Try accessing via default subdomain

Browser issues

• Clear browser cache
• Try incognito/private mode
• Try a different browser

Images Not Displaying

Upload issues

• Check file size (max 5MB)
• Use supported formats (JPG, PNG, WebP)
• Re-upload the image

CDN issues

• Images may take a few minutes to propagate
• Try hard refresh (Ctrl+Shift+R)

API Issues

Authentication Errors

401 Unauthorized

• Check API token is valid
• Token may have been revoked
• Verify token has required scopes

Rate Limiting

429 Too Many Requests

• Reduce request frequency
• Implement exponential backoff
• Cache responses where possible

Need More Help?

If you can't resolve your issue:

1. Check our FAQ
2. Search our Discord community
3. Contact Support