Notification Settings

Stay informed about important events in your store by configuring notification alerts. Pixlpay supports both Discord webhook notifications and email notifications, allowing you to receive real-time updates about orders, subscriptions, support tickets, and other critical store activities.

Overview

The Notification Settings page allows you to:

• Connect your Discord server to receive notifications in a dedicated channel
• Configure email notifications to any email address
• Choose which events trigger notifications
• Manage notification preferences by category

You can enable one or both notification channels depending on your preferences. Each channel can be configured independently with the same event triggers.

Discord Notifications

Discord notifications are sent to a specific channel in your Discord server via the Pixlpay bot.

Setting Up Discord Notifications

Follow these steps to connect your Discord server:

Step 1: Add Pixlpay Bot to Your Server

1. Navigate to Settings > Notifications in your store dashboard
2. Click Add Bot to Discord
3. Select your Discord server from the authorization screen
4. Grant the required permissions (Send Messages, Manage Webhooks, Read Messages)
5. Click Authorize

Required Permissions

The bot needs permission to send messages and access channel information. Ensure you grant all requested permissions during authorization.

Step 2: Generate Verification Code

1. Click Generate Code on the Notifications page
2. Copy the 6-character verification code
3. The code expires in 30 minutes - generate a new one if it expires

Step 3: Verify Your Server

1. Open Discord and go to your server
2. In any channel, type /verify YOUR-CODE (replace with your actual code)
3. The bot will confirm successful verification
4. Return to the Pixlpay dashboard - it will auto-detect the connection

Auto-Detection

Once you generate a verification code, the dashboard automatically checks every 5 seconds for a successful connection. You can also click Check Now to manually verify.

Step 4: Select Notification Channel

1. Enable Discord notifications with the toggle switch
2. Choose a channel from the dropdown menu
3. Notifications will be sent to this channel
4. Click Save Settings

Disconnecting Discord

To disconnect your Discord server:

1. Click Disconnect next to the connected server name
2. Confirm the action
3. All Discord notifications will be disabled

Data Loss

Disconnecting will reset all Discord notification settings. You'll need to reconnect and reconfigure if you want to enable them again.

Email Notifications

Email notifications provide an alternative or complementary way to receive store alerts.

Configuring Email Notifications

1. Enable email notifications with the toggle switch
2. Enter the email address where you want to receive notifications
3. Choose which events should trigger emails (see Event Configuration below)
4. Click Save Settings

Multiple Recipients

Currently, notifications can only be sent to one email address. To notify multiple people, consider using a shared email address or distribution list, or use Discord notifications for team-wide alerts.

Event Configuration

Choose which store events trigger notifications. Events are organized into categories for easier management.

Available Event Categories

Category	Description	Example Events
Orders	Purchase and order-related events	New order, order completed, order refunded
Subscriptions	Recurring subscription events	New subscription, subscription renewed, subscription cancelled
Support	Customer support activities	New ticket, ticket reply, ticket closed
Payments	Payment processing events	Payment received, payment failed, refund processed
Products	Product inventory and status	Low stock alert, product out of stock
Account	Store account activities	New customer registration, password reset

Notification Event Types

Below is a detailed list of events that can trigger notifications:

Order Events

• New Order Created - A customer places a new order
• Order Completed - Order has been delivered and marked complete
• Order Cancelled - An order is cancelled by customer or admin
• Order Refunded - A refund has been processed for an order
• Delivery Failed - Automatic delivery failed and requires manual attention

Subscription Events

• New Subscription - A customer subscribes to a recurring product
• Subscription Renewed - Monthly/yearly subscription payment succeeds
• Subscription Cancelled - Customer cancels their subscription
• Subscription Payment Failed - Recurring payment fails
• Trial Ending Soon - Free trial expires in 3 days

Support Events

• New Support Ticket - Customer submits a new support ticket
• Ticket Reply - Customer replies to an existing ticket
• Ticket Status Changed - Ticket status changes (open, in progress, closed)

Payment Events

• Payment Received - Successful payment processed
• Payment Failed - Payment attempt fails
• Refund Issued - Refund successfully processed
• Dispute Created - Customer opens a payment dispute

Default Settings

When you first access the Notifications page, commonly important events (new orders, payment failures, new support tickets) are enabled by default.

Managing Event Notifications

Enable/Disable Individual Events:

1. Scroll to the event you want to configure
2. Toggle the switch on the right side
3. Enabled events show a blue toggle, disabled show gray

Bulk Enable/Disable by Category:

1. Click Enable All or Disable All next to the category name
2. All events in that category will be toggled at once

Notification Channel Required

Event toggles are disabled until you enable at least one notification channel (Discord or Email). Enable Discord or Email notifications first, then configure your events.

Testing Notifications

After configuring your settings, it's a good idea to test that notifications are working:

1. For Discord: Place a test order in your store and check if the notification appears in your selected Discord channel
2. For Email: Trigger a simple event (like creating a support ticket) and verify the email arrives at your configured address
3. Check your notification settings if alerts don't arrive within a few minutes

Delivery Time

Notifications are typically delivered within seconds of the event occurring. If you don't receive notifications, check your spam folder (for email) or channel permissions (for Discord).

Troubleshooting

Discord Notifications Not Working

Bot not appearing in server:

• Make sure you completed the authorization process
• Check that the bot has permission to access your server
• Try removing and re-adding the bot

Verification code not working:

• Ensure you typed the code exactly as shown (case-sensitive)
• Check that the code hasn't expired (30-minute limit)
• Generate a new code and try again

Not receiving Discord notifications:

• Verify Discord notifications are enabled (toggle switch is blue)
• Confirm a notification channel is selected
• Check that the bot has permission to send messages in the selected channel
• Ensure the relevant events are enabled in Event Configuration
• Test with a known event (like placing an order)

Channel list is empty:

• Refresh the page to reload channels
• Make sure your Discord server has text channels
• Verify the bot has permission to view channels

Email Notifications Not Working

Not receiving emails:

• Check your spam/junk folder
• Verify email notifications are enabled
• Confirm the email address is correct (no typos)
• Ensure the relevant events are enabled
• Test your email server isn't blocking automated emails

Emails going to spam:

• Add noreply@pixlpay.com to your contacts
• Mark Pixlpay emails as "Not Spam"
• Check your email provider's filtering rules

General Issues

Changes not saving:

• Ensure you click Save Settings after making changes
• Check for error messages at the top of the page
• Verify you have a stable internet connection
• Try refreshing the page and re-applying settings

Events not triggering:

• Confirm at least one notification channel (Discord or Email) is enabled
• Verify the specific event toggle is enabled
• Check that the event actually occurred in your store
• Allow up to 1 minute for notification delivery

Best Practices

Recommended Settings

For most store owners, we recommend:

1. Enable both Discord and Email - Redundancy ensures you don't miss critical alerts
2. Always enable these events:
   • New order created
   • Payment failed
   • New support ticket
   • Delivery failed
3. Use Discord for real-time alerts - Great for active monitoring during business hours
4. Use Email for important summaries - Reliable backup that works everywhere

Notification Management

• Don't over-notify: Enable only events you'll act on to avoid alert fatigue
• Review quarterly: Revisit your settings every few months to adjust based on your workflow
• Use categories: Enable/disable entire categories quickly when running promotions or during off-hours
• Test changes: After updating settings, trigger a test event to confirm delivery

Team Notifications

If you have team members:

• Use Discord notifications for shared team visibility
• Create a dedicated #store-alerts channel
• Use email for individual owner/admin notifications
• Consider using different Discord channels for different event types (orders, support, etc.)

Related Features

• Discord Integration - Set up Discord role delivery for purchased products
• Email Templates - Customize customer-facing email templates
• Webhooks - Send event data to external services for custom automation
• Support Tickets - Manage customer support requests
• Team Members - Add staff members with different permission levels

Need Help?

If you're experiencing issues with notifications that aren't covered in this guide, contact Pixlpay Support for assistance.