Legal Policies

Manage your store's legal policies to comply with regulations and build customer trust.

Overview

Legal policies are essential documents that explain your store's terms, privacy practices, and refund conditions. Pixlpay makes it easy to create and manage these policies, which are automatically displayed in your storefront footer and during checkout.

Legal Compliance

These policy templates are provided as a starting point. Always consult with a legal professional to ensure your policies comply with applicable laws and regulations in your jurisdiction.

Available Policies

Pixlpay provides templates for three essential legal policies:

Policy	Purpose	Required For
Privacy Policy	Explains how you collect, use, and protect customer data	GDPR, CCPA compliance
Terms of Service	Defines rules and conditions for using your store	Legal protection
Refund Policy	Outlines refund, return, and cancellation policies	Customer expectations

Managing Legal Policies

Accessing Policy Settings

1. Log in to your store dashboard
2. Go to Settings > Legal Policies
3. You'll see text areas for each policy type

Editing Policies

Each policy supports Markdown formatting for rich text content:

Basic Editing:

1. Click in the text area for the policy you want to edit
2. Write or paste your policy content
3. Use Markdown syntax for formatting (headings, lists, links, etc.)
4. Click Save Policies when finished

Markdown Examples:

# Main Heading
## Sub Heading

**Bold text** for important terms
*Italic text* for emphasis

- Bullet point lists
- Another item

1. Numbered lists
2. Second item

[Link text](https://example.com)

Default Templates

When you first access the Legal Policies page, Pixlpay provides comprehensive default templates for each policy. These templates include:

• Common legal language and structure
• Placeholders for store-specific information
• Compliance-oriented sections (GDPR, data protection, etc.)
• Your store name automatically inserted

Customize the Templates

The default templates are designed to be edited. Replace placeholders like [DATE] with actual dates, and customize sections to match your specific business practices.

Where Policies Appear

Your legal policies are automatically displayed in multiple locations:

Storefront Footer

All three policies appear as links in your storefront footer, making them easily accessible to customers.

Checkout Process

During checkout, customers can view your policies without leaving the payment flow. A modal opens displaying the policy content when clicked.

Customer Account

Logged-in customers can access all policies from their account dashboard.

Compliance Considerations

GDPR (European Union)

If you serve customers in the EU, your Privacy Policy must include:

• What personal data you collect
• Why you collect it (legal basis)
• How long you retain data
• Customer rights (access, deletion, portability)
• Data protection contact information

CCPA (California)

For California customers, disclose:

• Categories of personal information collected
• Business purpose for collection
• Whether you sell personal information
• Customer rights under CCPA

General Requirements

For all stores, ensure your policies:

• Are written in clear, understandable language
• Are easily accessible from every page
• Include a "Last Updated" date
• Are updated when business practices change

Best Practices

Keep Policies Updated

Review Regularly:

• Update the "Last Updated" date when making changes
• Review policies quarterly or when business practices change
• Notify customers of material changes

Document Changes:

• Keep a record of previous policy versions
• Note what changed and when
• Consider a "Version History" section for major updates

Be Transparent and Specific

Privacy Policy:

✅ Good: "We collect your email address to send order confirmations
and delivery instructions."

❌ Vague: "We collect information for business purposes."

Refund Policy:

✅ Good: "Digital products are eligible for refunds within 24 hours
if delivery fails or the product is defective."

❌ Vague: "Some products may be refundable."

Address Your Business Model

Customize policies to reflect how your store operates:

For Digital Game Items:

• Clarify that refunds aren't available after in-game delivery
• Explain that customers must provide correct game usernames
• Note that you're not responsible for game server issues

For Discord Roles:

• State that refunds aren't available if customers leave the server voluntarily
• Explain the role assignment process and timeframe
• Mention any Discord server rules customers must follow

For Subscriptions:

• Detail billing cycles and renewal dates
• Explain cancellation procedures and effective dates
• Clarify whether refunds are prorated

Cookie Policy Considerations

While Pixlpay doesn't provide a separate Cookie Policy template, consider adding cookie information to your Privacy Policy if you:

• Use analytics tools (Google Analytics, etc.)
• Show personalized advertisements
• Use third-party marketing pixels
• Store customer preferences in cookies

Common Sections to Include

Privacy Policy Essentials

• Introduction: What this policy covers
• Information Collected: Account data, payment info, device information
• How We Use Information: Order processing, support, fraud prevention
• Information Sharing: Payment processors, law enforcement when required
• Data Security: Technical and organizational measures
• Your Rights: Access, correction, deletion requests
• Contact Information: How to reach you with privacy questions

Terms of Service Essentials

• Agreement to Terms: Binding contract notice
• Account Requirements: Age restrictions, accurate information
• Purchases and Payments: Pricing, payment processing, taxes
• Digital Product Delivery: Delivery methods and timeframes
• Prohibited Activities: Fraud, unauthorized access, reselling
• Intellectual Property: Ownership and usage rights
• Disclaimers: Service availability, product warranties
• Limitation of Liability: Legal protections for your business

Refund Policy Essentials

• General Refund Policy: When refunds are available
• Refund Process: How to request, review time, approval criteria
• Non-Refundable Items: Products not eligible for refunds
• Product-Specific Policies: Different rules for different product types
• Chargeback Policy: Consequences of disputing payments
• Exchange Policy: Whether exchanges are offered

Storefront Display Settings

Legal policy modals in your storefront can be customized:

Dark Mode for Legal Modals

By default, legal policy modals display in dark mode for better readability. This setting is controlled in your store settings and applies to all customers viewing your policies.

Styling

Policies are displayed with:

• Clean, readable typography
• Proper heading hierarchy
• Formatted lists and links
• Theme-consistent accent colors

Frequently Asked Questions

Do I need all three policies?

While not legally required in all jurisdictions, having all three policies is considered best practice and may be required by:

• Payment processors (Stripe, PayPal)
• Platform policies (Discord, game servers)
• Regional laws (GDPR, CCPA, etc.)

Can I copy policies from another website?

No. Each store's policies should be unique and reflect your specific business practices. Copying policies can lead to:

• Inaccurate information for your customers
• Legal issues if practices differ
• Lack of legal protection

What if my policies are very long?

Long policies are fine and often necessary for legal compliance. Customers can scroll through the policy modal, and the Markdown formatting helps with readability through clear headings and sections.

How do I handle multiple languages?

Currently, legal policies are stored in a single language. If you serve customers in multiple regions, consider:

• Writing policies in your primary business language
• Using clear, simple language that translates well
• Including a note that translations may be provided upon request

Do I need a lawyer to write policies?

While the provided templates are comprehensive, consulting with a legal professional is recommended if:

• You operate in multiple jurisdictions
• You handle sensitive data (health, financial, children's data)
• You have complex business models or partnerships
• You're unsure about specific legal requirements

Related Features

• Store Settings - Configure your store's basic information
• Custom Domain - Use your own domain for a professional look
• Store Builder - Customize your storefront appearance
• Customer Management - Manage customer data and privacy requests