Contact Support
Get help from the Pixlpay team.
Support Options
Discord Community
The fastest way to get help is through our Discord server:
Our community and team are active daily and can help with most questions.
Email Support
For account-specific issues or private matters:
Response times:
- Free plans: 48-72 hours
- Starter: 24-48 hours
- Growth: 12-24 hours
- Pro: 4-8 hours
Priority Support
Pro plan subscribers have access to priority support with faster response times and dedicated assistance.
Before Contacting Support
To help us resolve your issue quickly, please include:
- Store URL - Your store subdomain or custom domain
- Description - Clear description of the issue
- Steps to reproduce - How to see the problem
- Screenshots - Visual evidence if applicable
- Error messages - Any error text you're seeing
Common Topics
Before reaching out, check if your question is answered in:
- FAQ - Frequently asked questions
- Troubleshooting - Common issues and solutions
- Documentation - Full guides and tutorials
Feature Requests
Have an idea to improve Pixlpay?
- Join our Discord
- Post in the #feature-requests channel
- Community can vote on ideas
- We review top requests regularly
Bug Reports
Found a bug? Please report it:
- Check if it's already reported
- Provide reproduction steps
- Include browser/system info
- Share any error messages
Report via Discord #bug-reports or email support.
Status Updates
Check our status page for system health and incidents:
Subscribe to receive notifications about outages and maintenance.